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At "SleepGenie", we pride ourselves on providing exceptional service. Whether you have a question about the benefits of our orthopaedic pillow, need assistance with your 14-day free trial return, or simply want to track your order, our dedicated UK-based support team is ready to help.
We aim to resolve all customer queries quickly and effectively, ensuring your experience is as restful as your sleep should be.
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What makes the Sleep Genie Pillow different?
The Sleep Genie Pillow features a unique adjustable air pocket that lets you personalise the height and firmness for your perfect night’s sleep. It provides pressure-free support that moves with you, helping reduce tension and improve comfort.
How does the adjustable air pocket work?
Simply use the built-in valve to inflate or deflate the internal air pocket to your desired level. It’s quick, easy, and allows you to create a sleep experience that’s tailored to your needs.
Can the Sleep Genie Pillow help with neck or back pain?
Yes — the ergonomic, orthopaedic design helps align your spine and support your head and neck, which may relieve pressure and reduce pain over time.
Will it help reduce snoring?
By gently supporting the head and neck to open the airways, the Sleep Genie Pillow may help reduce snoring for some users.
What sleeping positions is it suitable for?
Sleep Genie is suitable for side, back, and combination sleepers, thanks to its adjustable design and responsive support.
What does "14-Day Risk-Free Trial" mean?
Try Sleep Genie for 14 nights. If you're not loving it, simply return it for a full refund — no stress, no hassle.
How do I clean the pillow?
The outer cover is removable and machine washable. Just unzip, wash on a gentle cycle, and air dry. The inner air chamber should not be machine washed.
Is the pillow eco-friendly?
Yes! Sleep Genie is made with breathable, eco-conscious materials designed to support your sleep and the planet.
Can I travel with the Sleep Genie Pillow?
Absolutely! The inflatable design means you can deflate it for easy packing, making it perfect for travel or even naps on the go.
How do I contact customer support?
You can reach us via our Contact page or email us at Info@mysleepgenie.com. We're always happy to help!