FAQ

We've compiled the most common questions about our orthopaedic pillow, the 14-day free trial, shipping, and returns. If your question isn't answered here, please contact our UK-based support team for friendly assistance.

💤 What makes the "SLEEPGENIE" Pillow different?

💤 The "SLEEPGENIE" was designed to help align the head and spine, to minimise neck and back pain experienced whilst sleeping overnight through poor unsupported posture. The "SLEEPGENIE" features a unique adjustable air pocket that lets you customize the height and support for your head, neck and shoulders during a nights sleep to banish those morning aches and pains.

💤 How does the adjustable air pocket work?

💤 Simply use the built-in valve to blow air in, or let air out, to inflate or deflate the air pocket to adjust the height and support to customise to your personal comfort level.  It is a quick and easy way to make adjustments.

💤 Can the "SLEEPGENIE" Pillow help with neck or back pain?

💤 Simply – Yes! The ergonomic, orthopaedic design and unique adjustable air pocket is designed to allow you to get your head, neck, shoulders, and spine in perfect alignment, which should relieve pressure and avoid those overnight aches and pains.

💤 Will it help reduce snoring?

💤 Generally, snoring is caused when the soft pallet at the back of the throat is stretched taught and dry. By reducing the stretched pallet, as a result of a better alignment of your head and spine, this should help reduce or even cure snoring in some cases.

💤 What sleeping positions is it suitable for?

💤 "SLEEPGENIE" will provide a full night’s support whether you sleep on your back, front, side, or any combination as the night progresses, all thanks to its air pocket which provides dynamic continuous adjustable responsive support all night long.

💤 How long will the "SLEEPGENIE" last?

💤 A lifetime!

💤 How do I clean the pillow?

💤 Firstly, remove the air pocket. The pillow is then machine washable. Just unzip the end gusset and wash on a gentle cycle and air-dry.

💤 Is the pillow eco-friendly?

💤 Yes, "SLEEPGENIE" is made with breathable, eco conscious material, is hypogenic and designed to support both your sleep and the planet.

💤 Can I travel with the "SLEEPGENIE" Pillow?

💤 Absolutely! Remove the inflatable air pocket and deflate it completely and fold flat.  Compress the pillow to minimise the volume whilst travelling.  Once the compression is released, the "SLEEPGENIE" will fully recover and spring back to its full size.

💤 What does “14 Day Risk Free Trial” mean?

💤 Try your "SLEEPGENIE" for 14 nights.  It may take a few nights to adjust as it will feel like a totally unique and different experience from any normal pillow.  If you are not loving it after 14 nights, simply return it for a full refund – no stress, no hassle.

💤 How do I contact Customer Support?

💤 You can reach us via our Contact page or email us at Info@mysleepgenie.com. We're always happy to help!